Privacy policy

Data protection and data security are essential for Nexova AG, Gerlikonerstrasse 7, 8500 Frauenfeld, Switzerland (“Nexova AG”; “we”). We process your personal data responsibly, in compliance with applicable legal provisions and in accordance with this Privacy Policy.

Content of this Privacy Policy This Privacy Policy informs you about how we collect and process personal data when you visit our website at https://www.nexova.ch (“Website”) or social media pages, contact us or use our services. This statement also applies to our other services and portals or general landing pages of Nexova.

Person responsible for data processing

Nexova AG is responsible for the data processing described in this privacy policy. If you have any questions or wish to exercise your rights as a data subject under data protection law, please contact us at [email protected] or write to Nexova AG, Gerlikonerstrasse 7, 8500 Frauenfeld.

Processing of personal data during communication and service provision

We collect the information you provide in the following situations:

• when you contact us;
• when you register as a user on the website or online platform
• when you order services;
• when you apply for a job with us.

This includes general personal data such as name and contact details as well as possible details of your position or role in the organization for which you are contacting us. When ordering paid services, we also request financial data such as your preferred payment method and billing address. We also process personal data that we receive from third parties, such as information from correspondence or meetings with customers, members or business partners.

In order to achieve the purposes described in this Privacy Policy, we may also collect general personal data from publicly accessible registers, websites or platforms (e.g. to verify your authorization to sign) or obtain information from third parties (e.g. for reference purposes in the application process, if you consent).

Provision and use of our website and online platform Use for information You can find out about Nexova AG and its range of services on the website without disclosing any personal information. As with any connection to a web server, the server on which we provide the website and the online platform automatically logs and stores certain technical data for a short period of time. This includes the IP address and operating system of your device, the date and time of use and the type of browser you use to access the website or online platform.

Web analysis

We use web analysis services (currently Google Analytics) to analyze the use of the website and to obtain information for optimization. The services used collect and store usage data using cookies. Before transmission to a server outside Switzerland/EU/EEA, the IP addresses are shortened so that no personal data is transmitted to the provider of the web analysis services abroad.

Advertising technologies

We use advertising technologies from Google Ads, YouTube Ads, Microsoft Ads, Meta Ads and TikTok Ads on the website. These allow us to target visitors to our website on other websites with relevant ads based on their previous use of our website. For this purpose, the providers of the advertising technologies use cookies when you visit our website.

Social Plugins

The social plugins used on the website allow you to share and recommend our content on social networks. You can recognize the social plugins by the logos of the respective social networks. When you interact with a social plugin, data is transmitted to the respective provider of the social network.

Resources from external websites

External resources that are integrated on our website contain visible content (e.g. images, videos) and technical resources (e.g. scripts, fonts). Technical resources improve the performance or security of our website. When you access these resources, the operator of the external server learns your IP address and/or certain marginal data required for the use of the external server.

Note on cookies

We use cookies, tags and similar technologies on the website to provide you with the best possible user experience and to improve the website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app. Some cookies are necessary to provide certain functions of the website. We also use cookies to analyze website usage and for optimization. You can set your browser so that it does not accept cookies or asks you before setting a cookie. You can also delete cookies by using the corresponding function of your browser.

Use of our social media pages

On our social media pages you will find posts about current developments at Nexova AG and our range of services. The social media providers collect and analyze usage data such as visitor numbers and demographic information about site visitors. We receive evaluations from the providers that only contain aggregated or sufficiently anonymized data. Only the providers can identify you on the basis of the usage data. Therefore, please note the data protection notices of the respective providers.

Use and optimization of our newsletter

When you sign up for our newsletter, we collect the information you provide, including general personal data such as your first name, surname and email address. Analysis services measure and analyze the use of the newsletter, including the number of openings and clicks on certain posts. We receive evaluations in order to optimize the newsletter and offer you relevant content. You can inform us at any time that you do not wish to receive the newsletter in future by using the unsubscribe link at the end of the newsletter.

Purposes of processing your personal data and legal bases

We process your personal data primarily to inform you about our range of services and to fulfill, document and invoice our contractual and legal obligations. In addition, we process your data for
the following purposes:

• answering your inquiries and communicating with you;
• processing your registration or orders;
• responding to applications;
• providing the website and online platform;
• analyzing and optimizing website and online platform usage;
• marketing and advertising;
• optimization of our social media company pages;
• informing you about new developments at Nexova AG and new services (e.g. via our newsletter; you can inform us at any time that you do not wish to receive such information)
• fulfillment of legal obligations;
• enforcement of legal claims.

We have a legitimate interest in processing your personal data for the stated purposes. Some processing is necessary to fulfill our contractual obligations or legal obligations. We process your personal data on this basis in accordance with data protection regulations.

Storage and protection of your personal data

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. To protect your personal data, we implement appropriate technical and organizational measures, including access controls, access controls and procedures to regularly review the effectiveness of these measures.

Disclosure of your personal data

In order to achieve the purposes described in this privacy policy, we may pass on your personal data to other companies. We have concluded corresponding order processing contracts with these recipients. These include

• other companies in the group of companies;
• external service providers;
• other customers;
• suppliers and business partners;
• (if applicable) authorities and courts.

Location of data processing

We store and process your personal data mainly in Switzerland and the EU. We may also transfer your personal data to recipients outside Switzerland or the EU (worldwide, in particular in the USA). Data transfers to countries without adequate data protection are carried out using standard data protection clauses or legal exceptions (e.g. to fulfill a contract).

Your rights in relation to your personal data

You have the following rights in relation to your personal data:

• the right to information about the stored data and its processing;
• the right to receive or transfer a copy of your personal data in a commonly used format
• the right to rectification of your personal data; – the right to erasure of your personal data;
• the right to object to the processing of your personal data.

Please note that legal requirements and exceptions apply to these rights. In legally permissible cases, we may refuse requests to exercise these rights. In addition, you have the right to lodge a complaint with the competent data protection supervisory authority.

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time, in particular in the event of changes to our data processing or new legal regulations. You can find the current version at www.nexova.ch/en/privacy-policy/.

Frauenfeld, February 4, 2024